Online Reviews to Boost Your SEO Strategy

Online reviews have become an integral part of consumers’ decision-making process. For home service businesses, in particular, leveraging the power of online reviews is crucial for enhancing their online visibility, reputation, and ultimately, their search engine optimization (SEO) efforts. In this article, we will explore the importance of online reviews for home service companies, how they can positively impact local SEO, and the benefits they bring to businesses. We’ll also delve into the significance of Google My Business and provide valuable insights on how GoMarketing can help you leverage the potential of online reviews to boost your SEO strategy.

Importance of Online Reviews for Home Service SEO

Online reviews play a pivotal role in home service SEO, as search engines increasingly prioritize user-generated content when determining search result rankings. Here’s why online reviews are essential for your home service business:

» Enhanced Local SEO

Online reviews provide search engines with valuable signals of your business’s credibility and authority, which are critical factors for local SEO. Positive reviews act as a vote of confidence, leading search engines to consider your business as reliable and trustworthy. As a result, your website and Google My Business profile are more likely to rank higher in local search results.

» Increased Visibility and Click-through Rates

Reviews also impact click-through rates (CTRs) for home service businesses. Potential customers are more likely to click on listings with positive reviews, leading to increased website traffic and potential conversions. This higher CTR indicates to search engines that your business is relevant to users’ search queries, further boosting your SEO efforts.

» User-Generated Content and Freshness

Search engines value fresh, relevant content, and online reviews contribute to this by continuously generating user-generated content. Each review adds unique keywords, phrases, and long-tail queries, expanding the breadth of your website’s content. Regularly updated content signals search engines that your website is active, leading to improved SEO performance.

Also Read: Top 10 Digital Marketing and SEO Actions to Take for Home Services Companies

Benefits of Online Reviews for Businesses

The benefits of online reviews extend beyond SEO. Here are some key advantages that businesses in the home services industry can gain:

» Social Proof and Trust

Online reviews serve as social proof, influencing potential customers’ trust in your business. Positive reviews highlight your expertise, reliability, and customer satisfaction, fostering trust and encouraging new customers to choose your services over competitors.

» Reputation Management

Monitoring and responding to online reviews allow you to actively manage your business’s reputation. Addressing both positive and negative feedback demonstrates your commitment to customer satisfaction and showcases your responsiveness. This proactive approach builds a positive reputation and fosters customer loyalty.

» Customer Insights and Feedback

Online reviews offer valuable insights into customers’ experiences, preferences, and pain points. Analyzing customer feedback helps you identify areas for improvement and refine your service offerings. By actively responding to reviews, you can show customers that their opinions matter, fostering stronger relationships.

» Competitive Advantage

Having a strong online review presence gives you a competitive edge. When potential customers compare similar home service providers, positive reviews can be the deciding factor in their decision-making process. A stellar review profile sets you apart from competitors and positions your business as a trusted industry leader.

Responding to Positive Reviews

Responding to positive reviews is just as important as addressing negative ones. Here’s how you can effectively respond to positive reviews:

» Show Appreciation

Begin by expressing your gratitude and appreciation for the positive review. Thank the customer for taking the time to share their experience and choosing your services.

» Personalize Your Response

Tailor your response to the specific content of the review. Highlight specific details or aspects mentioned by the customer to show that you have read and acknowledged their feedback.

» Reinforce the Positive Experience

Reiterate the positive aspects highlighted in the review. Emphasize the customer’s satisfaction with your services and the value they received. This reinforces their positive experience and showcases your commitment to delivering exceptional service.

» Encourage Future Business

Take the opportunity to invite the customer to return for future services. Let them know that you look forward to serving them again and maintaining their satisfaction.

Responding to Negative Reviews

While positive reviews are invaluable, negative reviews can also present opportunities for growth and improvement. When facing a negative review, keep the following in mind:

» Stay Calm and Professional

Take a deep breath and approach the situation with a calm and professional demeanor. Responding in a defensive or confrontational manner will only escalate the situation.

» Address the Issue Promptly

Respond to negative reviews promptly to show that you value customer feedback. Acknowledge the customer’s concerns, apologize if necessary, and offer a resolution to rectify the situation. This demonstrates your commitment to customer satisfaction.

» Take the Conversation Offline

Whenever possible, provide contact information or encourage the reviewer to reach out privately to discuss the issue further. This allows you to address the problem in a more personal and private setting.

How to Get More Online Reviews

To generate more online reviews and strengthen your online presence, consider the following strategies:

1. Request Reviews: Reach out to satisfied customers and politely ask them to leave a review on relevant platforms. Personalize your request and make it easy for them by providing direct links or instructions.
2. Incentivize Reviews: Offer a small incentive, such as a discount or a free service, to customers who leave a review. However, ensure that your approach complies with the policies of the review platforms you use.
3. Streamline the Review Process: Make it as simple as possible for customers to leave a review. Include review links or buttons on your website, in email signatures, and on social media platforms. The easier it is for customers to leave a review, the more likely they are to do so.

Business Reviews on Social Media Platforms

To maximize your online review presence, it’s essential to utilize popular social media platforms where customers can leave reviews. Here are some key platforms to consider:

» Google Reviews

Google reviews are highly influential as they appear prominently in search results. Claim and optimize your Google My Business profile to encourage customers to leave reviews on your listing.

» Facebook Reviews

Facebook provides a platform for customers to review your business, recommend your services, and share their experiences. Encourage satisfied customers to leave reviews on your Facebook Page.

» Yelp Reviews

Yelp is a popular platform for customers to discover and review businesses. Claim your Yelp Business Page and actively engage with customers who leave reviews.

» Industry-Specific Platforms Reviews

Depending on your home service niche, there may be industry-specific platforms or directories where customers can leave reviews. Examples include Houzz for home improvement services or Angie’s List for contractors. Identify relevant platforms in your industry and optimize your presence there.

The Importance of Google My Business

When it comes to online reviews and local SEO, Google My Business (GMB) is an invaluable platform for home service businesses. Here’s why GMB should be a key focus for your online review strategy:

» Local Search Visibility

A well-optimized Google My Business profile increases your chances of appearing in local search results, especially on Google Maps. Positive online reviews on Google My Business act as social proof, attracting more clicks and driving traffic to your website.

» Customer Engagement

Google My Business allows customers to leave reviews, ask questions, and interact with your business directly. Engaging with customers on this platform demonstrates your commitment to customer service and boosts your online reputation.

» Business Information and Insights

Google My Business enables you to provide essential information about your home service business, such as contact details, business hours, and service areas. Keeping this information up to date ensures that potential customers can easily reach you and have accurate expectations. Additionally, Google My Business offers valuable insights into customer behavior, such as the number of views and actions taken on your profile, allowing you to analyze customer engagement and make informed marketing decisions.

» Google Knowledge Panel

A well-optimized GMB profile can lead to your business being featured in the Google Knowledge Panel, a prominent display that appears alongside search results. The Knowledge Panel showcases key information about your business, including reviews, contact details, website link, and even photos. This increased visibility enhances your online presence and further boosts your credibility in the eyes of potential customers.

Summing Up

In the dynamic world of online marketing, leveraging the power of online reviews is a game-changer for home service businesses. At GoMarketing, we understand the significance of online reviews in boosting your SEO and helping your business stand out from the competition. Our home services digital marketing expert team is well-versed in creating effective digital marketing strategies that harness the potential of online reviews to drive more leads and conversions for your business. Don’t miss out on the tremendous benefits of online reviews. Contact us today at (805) 413-7893 to embark on a journey towards enhanced visibility, a stellar reputation, and long-term success in the home services industry. Let’s make your business shine!

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Are you a small or medium-sized business looking for new, cost-effective marketing initiatives to add to your current strategies and campaigns? Believe it or not, you don’t always have to increase your marketing expenses to expand your reach or exposure. Sometimes you just have to think outside the box. For over 15 years, GoMarketing has remained committed to online growth and reputation for businesses across all industry sectors–from home services digital marketing to healthcare and real estate. As a full-service digital marketing and advertising agency, we offer campaigns and initiatives that any small business can benefit from, including:

• SEO
• Local Marketing
• Social Media
• Link Building
• Content Marketing
• Pay-Per-Click
• Facebook Ads
• Press Releases + Earned Media
• Video Marketing
• Web Design + Development
• E-Commerce
• Software + Apps

If you’re a small business, learn SEO and new approaches you can take to maintain and even increase your brand awareness onscreen and off screen!

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Gear Up With Guerilla Marketing

Guerilla marketing is a form of advertising and brand exposure that seeks to surprise your target audience(s). Instead of requiring a big budget, the success of a guerilla marketing campaign will depend on the amount of creativity, imagination and originality that goes into it. The more creative the ideas your marketing team can generate, the more your business will stand apart from other local competitors and even bigger corporate entities. Here are some guerilla marketing ideas you can try for yourself:

• Create eye-catching art with chalk outside your brick-and-mortar store.
• Hit the pavement and ask potential customers to use your product by means of an undercover agent or someone standing outside your store.
• Organize a flash mob to generate crowd attention and promote awareness of your brand.

Expand Your Offerings (And Sources Of Income)

During a lull or slower season for your small business, promoting the same old services isn’t going to cut it. This is not a matter of the medium (i.e. your website or social media); it’s a matter of the focus of your content. If this is the case for your local brand, you should consider diversifying your offerings and sources of income.

Get Social

According to the Pew Research Center Report of Social Media Usage, over two-thirds of American adults use social media now in 2019, which is ten times more than just ten years ago.
Depending on your industry and niche, your business should post and interact on the social media platforms your target audience(s) uses the most, including but not limited to:

• Facebook
• Twitter
• Instagram
• Pinterest
• Reddit
• LinkedIn
• Google Plus
• Snapchat.

Instead of creating an account on every single social media platform, we recommend choosing 1 – 3 to master and build your digital brand.

Bonus Tip: Social media platforms are also a great tool for researching trends when trying to appeal to new and existing target customers!

Consider Content Marketing

These days, people not only look for information on the internet but also products and services As a result, potential customers AND Google prioritize valuable content from businesses online. There are many ways to go about content marketing to increase your brand’s domain authority and exposure such as: blogs, videos, podcasts, infographics, and/or articles for third-party platforms. This last approach leverages your business as an expert while you benefit from the free web traffic.

Keep in mind that you don’t have to create all content in-house. Consider hiring freelance writers, graphic designers, local agencies, and/or personal assistants. You can also repurpose old content and give it a new spin to keep your business relevant.

Free Contests + Giveaways

It’s no secret that everyone loves free stuff. Be generous with your audience by setting up contests and giveaways that offer discounts or fun items. This opportunity helps your business in three ways: gaining goodwill, building brand awareness, and connecting with potential customers. Keep in mind that free giveaways don’t have to be costly. They can even incorporate valuable content as the reward (i.e. online ebooks, white papers, checklists, and etc.).

For physical gifts to give away, people tend to enjoy to small items such as balloons, smartphone wipes, key chains, fridge magnets, pens and notepads. Remember: you want to choose items that are easy to put your logo and branding on.

Partner Up With Local Businesses

If you’re a local business with a smaller marketing budget, it just makes sense to partner with other nearby businesses such as manufacturers, suppliers, vendors, and more. This is not only a win-win for both businesses by increasing exposure for each brand, it also adds proven credibility when another business recommends you. Some examples of savvy partnership ideas include:

• Exchange customer lists with a local business and offering commission for every sale they make on your behalf. Just make sure that you have verified permission from your customers to share their contact information!
• With direct mail, offer to share postage costs and include your flyer with the other businesses’ mail. If the other business has a physical retail space, ask to put your business cards in their customer waiting area–if applicable.
• Don’t be afraid to seek out partners within your existing customer base. You can jumpstart a referral rewards program where you reward your customers for referring friends, families, and acquaintances.

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Enhance Your Reputation With Earned Media

Ending up in the local news is another opportunity for free exposure and third-party validation. Here are some ideas for appealing to local news outlets and reporters looking for timely and relevant happenings that people want to read or hear about.

• Give back to the community in some way, and send out a press release a couple weeks before the event or donation to generate awareness. For example, some innovative hairdressers have offered free haircuts to the homeless in their locale.
• Sponsor an event by donating your products or services as giveaways or prizes–your business can even offer to host a contest or charitable event at your brick-and-mortar location.
• Nominate yourself for a business contest or award–even if you don’t win, you will gain exposure just for being a valid contender!

Smart + Savvy Email Campaigns

Emailing your customer base is a great way to stay in touch, send reminders, promote sales, and offer special coupons and savings. Be sure to leave a clipboard and pen out on your front desk to collect contact information at your physical location, and always remember to ask for emails on any online forms. Even though social media has become widespread for networking and sharing information, email still remains the most effective way to reach people online and maintain your customer base digitally.

Sending out the occasional newsletter or sale announcement keeps you fresh in people’s minds, making your products ever accessible. When customers receive a coupon delivered straight to their inbox, they’re likely to click through to the site and/or print the coupon for their next store visit. Plus, it doesn’t cost your business any physical resources or capital to send that email in the first place.

Bonus Tip: Create a unique, eye-catching email signature complete with a call-to-action (CTA) or click-through button to grab people’s attention. Your signature will show up on any email you send, even if you’re just sending an update, like announcing holiday hours or a reminder in regards to a new policy. Even if you’re not directly selling something in your email, that signature is a way to build brand visibility!

SEO For Success

As you probably know from your own experiences with Google, you’re more likely to click on (and buy from) the first few links on that first search engine results page (SERP). That’s why it’s important for your business to make it to the top search results and maintain a strong SEO strategy to keep that spot.

SEO stands for search engine optimization, and it is essential for any modern business’ successful digital marketing strategy. Good SEO tactics help increase your overall web traffic and visibility, which will translate to better lead generation and more sales. The first step in any SEO strategy involves researching the high-ranking keywords that your audience is searching for on platforms like Google, Yahoo, and Bing, and then incorporating them effectively into your web content and website (but avoid keyword stuffing). This approach allows search engine algorithms to prioritize your business’ URLs and content, slowly building your domain authority over time.

Whether your in-house marketing and/or executive team handles SEO strategy or you outsource it to an agency or consultant, it is a worthy long-term investment for your business that costs less than traditional advertising.

Boost Your Business With Google AdWords

Google is a great resource for small business owners. For any local business, we always recommend claiming your Google My Business Listing, so you can show up on the maps generated for searches made in your immediate area. In addition to gaining a verified listing with the largest search platform in the world, your business will also have access to Google Adwords via your business’ Google account. One of the biggest advantages of utilizing Google Adwords is that it allows businesses to set their own budget and pay as they go.

You’ve probably already seen Google Adwords in action–you just might not have realized it! Google advertisements include search result ads that rank #1 on a SERP, video and display ads (which typically appear in your sidebar and YouTube videos), and in-app ads (for mobile device users). If you use AdWords correctly, your business can increase visibility and awareness on desktops, laptops, and smartphones without overdoing it–or over-paying.

Additionally, Google AdWords offers its account users a library of resources that can help business owners and executives with choosing the best keywords visual layouts when just starting out. Once you’ve learned how to make the most effective ads for your business, Google AdWords will walk you through actually creating one and launching an official campaign!

Video Marketing

Second place to Google, YouTube is the next largest search platform in the U.S., making it a great way to reach new customers while maintaining your current audience and fan base. From how-to and product videos to behind-the-scenes footage, YouTube is a great tool for producing content that engages your audience.

Although a YouTube profile and account for any individual or business is free, you will want to create quality video content that is high-res and appealing to users ready to watch. As its own search platform, YouTube better promotes content that makes it easy for its algorithm to categorize, so your SEO strategy should incorporate YouTube’s guidelines for overall success with the fastest branch of digital marketing.

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Customer Review Management

Word-of-mouth advertising and social proof are alive and well in the Digital Age with online reviews and platforms dedicated to them such as Yelp. This corner of any business’ online presence is often neglected, but ensuring that your business has plenty of favorable reviews and ratings for others to see is a key tactic for any strong online presence.

That’s why we recommend that all small and local businesses claim their profile, add their location, upload pictures, and most importantly, respond to all reviews—both positive and negative. Remaining active on review sites will show any current and potential customers that you care deeply about customer service and that your business is proactive even when it makes mistakes.

Bonus Tip: Also, don’t be afraid to ask your customers to leave your reviews on Yelp or Facebook!

Trustworthy Is Key

These days, more people are using the internet to solve problems and find solutions. That’s why it’s important for your business to have the answers and share them via your website, online forums, or social media platforms. Not only does this build your own digital presence, it positions you as an expert that people can trust and turn to when they need it.

As part of your market research, try to figure out where exactly on the Web your customers like to ask questions and solve problems, which can be a Facebook group, Reddit, Quora, or an industry-specific online forum/community. A great way to subtly promote your business and increase your overall exposure and reach is to remain active on these platforms by answering specific questions and/or facilitating discussions.

Remember: Don’t spam online communities with heavy-handed business promotions. Providing valuable content is the way to establish and maintain trust among your digital audience(s). This way, they’ll remember to come to you with the next industry-specific question or dilemma they face!

Do you have any additional questions about how to better market or advertise your local business on a budget? Talk to our savvy marketing managers today about cost-effective digital marketing solutions that can help grow your business! Call GoMarketing at 805.413.7893.

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As your Southern California digital marketing and advertising experts, the GoMarketing team has worked with small and medium-sized businesses all over Ventura and Los Angeles County. One of the challenges many local businesses face today is remaining relevant via digital content and online presence. A couple of the most common questions our marketing managers receive from our clients include:

• In what ways can I truly make the most of my business’ slower season?
• How do I keep growing my business during lulls and slower markets?

More often than not, smaller businesses will want to pause their digital marketing services when cutting their expenses during a slower season. However, this short-term solution can do more harm than good for your SEO and overall online presence in the long run.

Rather than neglecting your digital marketing efforts, we have some savvy suggestions for your business, so you can keep growing amidst lulls and slower traffic. Read on to learn how to bolster your business all year round!

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Marketing For More Business Tomorrow

When your local business hits a wall during slower months and seasons, it may seem like SEO and web traffic aren’t reaping the returns you hoped it would. However, online exposure is critical for smaller brands such as yourself. When business plateaus, it’s time to double your efforts onscreen and off screen. Here’s how you can continue to boost your brand throughout the year–straight from the digital marketing experts at GoMarketing!

Expand Your Offerings (And Sources Of Income)

During a lull or slower season for your small business, promoting the same old services isn’t going to cut it. This is not a matter of the medium (i.e. your website or social media); it’s a matter of the focus of your content. If this is the case for your local brand, you should consider diversifying your offerings and sources of income.

Remember:

Cutting expenses too drastically during slower months may inhibit your business’ growth and ability to prepare for your busier and busiest seasons. Instead of simply reducing expenses, try thinking of new ideas to earn more income.

Allow your small business to expand even during the off-season with some new offering and earning opportunities such as these:

• Construction companies can add insulation to homes during the winter season.
• Accountants can help other businesses with their payroll or bookkeeping during their busier seasons.
• Retailers can sell beach-themed products or merch in preparation for summer.
• HVAC companies can offer preventative maintenance and preparation during the autumn and spring for months with more extreme temperatures.
• Property management companies can offer additional resources or merch at slower moving periods for rental markets such as autumn and winter.

Keep in mind that your business ought to test out newer services and offerings, so you can streamline the additional labor and resources these earning opportunities can require. While you should definitely generate new ideas for promoting your business and increasing your income during lulls, avoid overextending you and your staff when it comes to new products and services and untapped markets.

Work Smarter, Not Harder

When your small business encounters a lull, it is also a slower season for your local competitors. Reaching potential leads and customers while your competition is quiet can give your business an advantage that pays off during peak season. Even during slower months, don’t be afraid to start a conversation with your target audience on digital platforms. Consider the following campaigns that will sustain interest in your brand all year round:

• Exclusive pricing for social media followers and/or email contacts
• Sneak peeks at products, services, and/or promotions before your busy season
• Loyalty and rewards programs that will boost your cash flow for the rest of the year

Research Trends

After your peak season(s) is a great time and opportunity for your team to conduct market research that will prepare you for the upcoming year. These days, social media is an invaluable tool for remaining relevant when it comes to new trends and cultural shifts. From new devices and gadgets to the latest and greatest in entertainment, online channels are a resource for your business to stay aware and fresh.

Depending on the social media platforms your business is signed up with, here is a small guide for accessing more information about content, products, and services that are in high-demand through these public forums!

Twitter

Upon logging into Twitter, you’ll see a sidebar to the left labeled “Trends for You,” which is a curated channel for trending products and what people are talking about the most. For further research, simply type in different subjects related to your particular industry or niche such as “property management” or “A/C maintenance”, and you’ll be able to see what others are saying about these topics on Twitter.

Facebook

Undoubtedly the most popular social media platform, Facebook also includes a trending section accessible from the right sidebar of your dashboard. Due to this platform’s prevalence and focus on connecting people (rather than ideas), your business will be able to find popular pages or groups that will help your business better reach and appeal to target markets.

Pinterest

Relevant as ever, many people use their Pinterest profiles as a visual inspiration board to save products, services, and ideas that they love for themselves and friends. To use this channel as a research tool, just type in something that describes your brand offering to see what people are “pinning” and saving to their own profiled to get an idea about what is popular in your niche.

When in doubt, don’t be afraid to ask your audience about what type of content they want to see or what product/services are their most favorite. You can do this in the form of surveys or polls on Facebook or Instagram!

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Keep Your Home Services Businesses Operating All Year

Even in Southern California, business tends to slow down for home service enterprises during the colder months of autumn and winter. Give your small business a competitive edge by tapping into service offerings that accommodate wintertime demands. You might be surprised by how many cold(er) season services naturally coincide with your main offering(s).

If you’re a local home service company looking to stay relevant throughout autumn and winter, try the following ideas to increase exposure–and profits!

• Holiday Light Installation
• Building Interior Rehabilitation
• Home Energy Audits
• Adding Extra Insulation
• Additional Services That Help Reduce Utility Bills

Get Strategic About Your Digital Marketing

Rather than canceling or pausing your digital marketing efforts during a business slump, try spending more time on your strategy so that it is optimized for converting your ideal customer. This will increase the probability and occurrence of new and returning customers spending more on additional services, retaining them for future solutions, and generating positive reviews and referrals. In addition to implementing a rewards or loyalty program, consider highlighting products/services that are natural upsells.

Make Time For Trade Shows + Conferences

Let’s face it: during a slower month or season, you and your staff will have a bit more time on your hands. Consider further investing this free time into your business in the form of trade shows, which are wonderful opportunities for networking and referrals. Keep in mind that fellow exhibitors can serve as valuable inspiration for ideas and/or solutions that can help cut costs or make your business run more efficiently, leading to long-term cash flow improvements that reduce seasonal impact and fluctuations in the long run.

Set-Up Events And/Or Teach Seminars

Whether your business is product or service-based, your staff has valuable knowledge and first-hand experience that can help potential customers and position your brand as an industry expert. Engage your audience during slower months by providing answers to their burning questions via local classes or seminars. Keep in mind that setting up a teaching event can not only attract more exposure and work, it can also be an opportunity for revenue and profit.

If you’re a small business with a particular industry niche, consider the following ideas for increasing knowledge and brand awareness:

• Speaking at a local community college
• Holding classes for industry newcomers
• Creating events that educate consumers
• Facilitating classes for DIY (Do-It-Yourself) projects
• Hosting events for fellow industry professionals
• Throwing open houses or mixers for consumers, brokers or agents

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Join A Professional Group + Association

The benefits of reciprocity and fellowship that association memberships and partnerships offer can be invaluable in helping you gain new customers and spread brand awareness–not to mention enhancing your business’ reputation. Consider joining up with your city’s Chamber of Commerce and/or attending meetings or conferences held by national/regional industry groups for further networking opportunities!

Additional Off-Season Ideas

Need some smaller scale seasonal marketing ideas on-the-go? Here are some quick ideas for your business to try when it encounters a slow period or lull!

• Off-Season Specials
• Flash Sales
• One-Day Sales
• Limited Time Offers
• Upsells
• Rewards
• Loyalty Packages
• Early Bird Specials + Discounts
• Special Contests + Giveaways
• Referral + Rewards Programs
• Discount Coupons
• Gift Card Rewards
• Grow Online Reviews + Testimonials
• Special Events For Loyal Customers
• Sneak Previews
• Expand Geo-Target Markets
• Consumer To Corporate
• Partner Up With Local Businesses
• Low Or No-Cost Marketing
• Email Newsletters + Marketing

Do you have any additional questions about how to market your small business during slow months and seasons? Contact GoMarketing today with any inquiries or to learn more about our digital marketing and advertising solutions! Call us at 805.413.7893.

The post How To Market Your Small Business During Slower Seasons appeared first on GoMarketing.